Please contact support by submitting a support ticket here. If you are experiencing issues even after swapping to a different WIFI/Internet connection. It is recommended to try connecting to a mobile HOTSPOT and test / install the firmware using an alternate Internet connection. In some cases Network / WIFI can cause EMO to not successfully download the firmware update (Step 1). If you are having issues with installing the latest firmware, check that your home network/wifi/internet is working fine. (Click here to know more about new features in update 2.1). If your EMO has not been updated to version 2.1 before, please don’t worry, your EMO will have all the features of version 2.1 after updating to version 2.2.0.So if you can’t update your EMO at the moment please don’t worry and please be patient.

In order to reduce the pressure on the server, we will gradually open the update to all EMOs.Older apps may not display available EMO updates Please update the EMO Pet app to the latest version 2.2.0 first.

Your EMO needs to be updated to a pre-version 2.2.pre first, then to 2.2.0.

Important INFOMATION Regarding How to install Firmware Version 2.2.0

Don't Sleep 9.41 for android instal